Politique de confidentialité

1. Le périmètre

Cette politique décrit les types de données personnelles que la Société collecte auprès des personnes physiques, ainsi que la manière dont elle les traite, les partage avec des tiers et en assure la sécurité.

1.2 Cette Politique s'applique aux informations relatives à une personne physique identifiée ou identifiable. Est considérée comme identifiable toute personne pouvant être reconnue directement ou par le biais d'une combinaison d'informations que nous détenons ou auxquelles nous pouvons accéder.

1.3 La Politique définit le « traitement » comme tout processus impliquant l'utilisation ou la collecte de Données Personnelles, y compris leur gestion, structuration et stockage.

Our services are intended for a general audience and are not designed for use by anyone under the age of 18. We do not knowingly collect information from minors, nor do we knowingly permit them to use our services. If we become aware that we hold information relating to a minor, we will delete it promptly.

2. Quelles Données Personnelles Détenons-Nous sur Vous

2.1 Lorsque vous accédez au service et aux canaux, ou visitez notre site web, nous collectons des Données Personnelles. Dans certains cas, nous pouvons vous en demander la communication.

Dans d'autres cas, nous collectons vos Données Personnelles en analysant l'utilisation de nos Services et canaux de service, ou en recevant vos informations de la part de nos partenaires tiers.

3. Aucune obligation de divulguer des informations personnelles

You are not required to provide us with personal data. However, choosing not to do so may prevent us from delivering the Services or granting you access to the website.

4. Quelles données personnelles nous collectons

4.2 The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share with us when connecting to a third-party online trading platform through our services.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions, including your full name, address, phone number, and email address.

5. Base juridique et motifs du traitement des données personnelles

Vos données personnelles sont traitées par la société aux fins décrites dans la présente section, conformément à la base juridique applicable.

For further details on the processing carried out to safeguard legitimate interests, please contact us by email.

5.4 Voici les raisons et les bases légales pour lesquelles nous pouvons utiliser les informations que vous nous fournissez :

6. Transfert de données personnelles à des tiers

6.1 The Company may also share Personal Data with third-party service providers that support our operations, including hosting and storage, IP address information, and user experience analytics.

You may also request that we transfer certain of your personal data to third-party trading platforms. In such cases, we will share the personal data you provide with those platforms. Your personal data will then be subject to their privacy policies. Note that your personal data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and optimise the products and services it provides to clients.

Lorsque la protection des droits de tiers ou d'actifs l'exige, la Société est autorisée à divulguer des Données Personnelles aux autorités réglementaires, locales ou autres autorités officielles compétentes.

We may also share your Personal Data with potential investors, acquirers, or lenders to the Company or any other group company in connection with such a transaction — including the transfer or assignment of assets belonging to the Company or any other group company — or in connection with a merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other group entity.

7. Cookies et services de tiers

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar technologies.

Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to enhance your experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.

Some cookies used on this Site are session cookies. These are temporarily stored on your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a defined period after your browser is closed. Persistent cookies allow the Site to recognise you as a returning user and restore your session when you revisit.

7.5 Please note that disabling certain settings may cause some or all Website features to function incorrectly.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservation des données personnelles

8.1 La Société conservera vos Données Personnelles aussi longtemps que nécessaire pour accomplir la finalité du traitement décrite dans la présente Politique, ou pendant les durées plus longues autorisées par la loi, les réglementations, les politiques et les ordres applicables.

Your information will be shared with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for an additional 12 months.

8.3 We regularly review the personal data we hold to ensure it is no longer needed.

9. Virements internationaux

9.1 Your personal data may be transferred to other countries, including third countries or international organisations. The Company takes all necessary measures to protect your personal data and to ensure you retain the ability to exercise your rights and access effective legal remedies.

9.3 The Company can provide information on the security measures it implements to protect your Personal Data transferred to third countries or international organisations. To request this information, email: support@reservonce.com

10. Sécurité des données personnelles

10.1 We have implemented appropriate organisational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

10.2 We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we be held liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, Personal Data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our reasonable control.

10.3 Dans certaines situations, des obligations légales ou d'autres contraintes indépendantes de notre volonté peuvent nous obliger à communiquer vos Données Personnelles à des tiers, notamment des autorités publiques. Dans ces cas, nous ne sommes pas en mesure de garantir la sécurité que ces tiers accordent à vos Données Personnelles.

Transmitting personal data over the internet cannot be guaranteed to be fully secure. The Company cannot guarantee the security of any personal data you send to us online.

11. Hyperliens vers des sites Web tiers

Le site web contient des liens vers des sites et applications tiers. Ces sites et applications ne sont pas sous la supervision de la Société, et nous ne sommes pas responsables de la collecte ou du traitement des données personnelles qu'ils effectuent. La présente Politique ne s'applique pas aux actions réalisées via ces sites ou applications.

When accessing third-party websites or applications, we recommend reading their privacy policies before deciding to use them. You should also exercise care when sharing any personal data with those platforms.

12. Modifications de la présente politique

Cette Politique peut être modifiée à tout moment. En cas de modification, la version mise à jour sera publiée sur notre site web.

12.2 When we make significant changes to this Policy, we will notify you through appropriate channels and publish an announcement on our website.

12.3 Unless otherwise explicitly stated, any changes take effect upon publication of the revised Policy.

13. Vos droits

13.1 Vous avez le droit de nous demander de vérifier l'exactitude des Données Personnelles collectées vous concernant, de corriger toute erreur et de supprimer les Données Personnelles dont nous n'avons pas besoin. Vous pouvez également limiter la portée du traitement de vos Données Personnelles.

13.2 Si vous résidez dans l'EEE, veuillez consulter cette page. Ces droits s'appliquent aux informations personnelles que vous nous fournissez. Pour exercer vos droits, envoyez un e-mail à l'adresse indiquée ci-dessous.

13.3 Right of Access You have the right to access the personal data the Company holds about you and to verify its accuracy. Upon a valid request, the Company will provide an electronic copy of the personal data currently being processed. A reasonable fee may be charged for any additional copies. If you request the data in electronic format, it will be provided accordingly. The right of access must not adversely affect the rights and freedoms of others. Where a request would prejudice the rights or freedoms of a third party, the Company may refuse or limit its response.

13.4 Right of Rectification The Company is entitled to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data are no longer necessary for the purpose for which they were collected or processed; (b) You withdraw your consent and no legal basis for processing exists; (c) You object, on grounds relating to your particular situation, to the processing of Personal Data concerning you where that processing is based on our legitimate interests or those of a third party; (e) the Personal Data have been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation to which the company is subject. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrictions on Processing If you have doubts about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is in place, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal claims, to protect the rights of another individual, or on grounds of substantial public interest within the European Union or a Member State.

13.7 Droit à la portabilité des données Lorsque le traitement est effectué par un système automatisé et repose sur votre consentement ou sur un contrat auquel vous êtes partie, vous avez le droit d'accéder aux Données Personnelles que vous avez communiquées à la Société. Vous pouvez demander que vos Données Personnelles soient transférées directement à un autre responsable du traitement, si cela est techniquement réalisable. L'exercice de ce droit n'affecte pas vos droits à l'effacement et ne porte pas atteinte aux droits ou libertés d'autrui.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where it is based on the legitimate interests of the Company or a third party, including any profiling based on those interests. Where we are able to demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal claims, we may continue that processing. With respect to direct marketing, you may object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the competent supervisory authority. You may do so with any supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. EU law and the laws of individual Member States may limit the rights relating to your Personal Data described in this section 13.

Nous vous fournirons les informations demandées, conformément aux droits énoncés à la section 13 du présent accord, dans un délai d'un mois à compter de la réception de votre demande. Ce délai peut être prolongé jusqu'à deux mois si la nature ou le volume des demandes le justifie. Le cas échéant, nous vous informerons de cette prolongation, ainsi que de ses motifs, dans le mois suivant la réception de votre demande.

13.11 Subject to the provisions of Article 13 of the Act, information provided in response to a request made under your Article 13 rights will be supplied free of charge. Where a request is unfounded or excessive — particularly where requests are repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also decline to act on the request.

If we have reason to doubt the identity of the person who submitted your request, we may ask them to provide reasonable confirmation of their identity.